Returns and Refunds

We gladly accept returns and cancellations.

Please contact us within 14 days of delivery.

Send your items back within 30 days of delivery to receive a refund. 

Request a cancellation within 24 hours of purchase.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return:

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.

 

Your Data is Secure

GDPR Policy at Woodkrazy Handmade

Due to new laws in place as of May 2018, we are required to share important information, regarding the use of data belonging to visitors to this website.

We, at Woodkrazy Handmade, receive, collect and store any information you enter on the website or provide us in any other way. This includes your email address if you sign up for our newsletter, and your username and password if you create an account. As this is an online shop, we will require information such as your name, address and payment details to fulfill orders. Your address will not be used for anything except getting your order to you. Your email will be used for marketing purposes if you sign up for the newsletter or create an account. If you do not wish to receive marketing materials from us, you may check out as a guest and make sure the marketing box is un-checked when you place your order. 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our website is hosted on the Wix platform. Wix provides us with the online platform that allows us to provide our services to you. Your data may be stored through Wix's data storage, databases, and the general Wix applications. 

You will be contacted if you sign up to the newsletter, set up an account, place an order or send a message via the 'Contact Me' page. We may contact you via the email address provided by you, to send you updates about Woodkrazy Handmade, your orders or any other information we deem necessary. You can opt-out of these emails at any point, either by emailing us via the 'Contact' page or by clicking the unsubscribe button at the bottom of every email. If you have sent us a message via the 'Contact' page, we will receive and store the provided email address, your name and your message.

If you have any further questions, please get in touch!

 
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